01Who we are
This policy is for SPC Hospitality Consulting LLC ("SPC," "we," "us"). It covers the public site at spc-analytics.com, the Academy accounts, and the intelligence service described in the Terms of Service.
The Service is offered only to businesses. It is not for personal, family, or household use.
Questions: [email protected].
02What we collect
We collect only what you send us, or what a property authorizes in writing.
- Membership requests: name, role, work email, optional phone, property name, room count, portfolio, plan, and the notes you type.
- Academy list requests: name, work email, role, which program, and the notes you type.
- Academy accounts: name, email, password (stored as a hash), optional profile fields, course progress, and session cookies.
- Client work: guest reviews and, where authorized, PMS extracts for that property. Written consent first. No ingest without a signed scope.
03What we do not collect
- We do not scrape competitor review text.
- We do not send your content to an outbound model API. Inference runs on hardware we own.
- We do not access private guest records, reservation systems, or PMS data unless the Client authorizes it in writing.
- Public star ratings of named competitors may be used as aggregates where they are displayed without authentication.
04Why we use it
To answer a membership or Academy request. To run the account you create. To produce the briefing and dashboard a Client has authorized. To email you about that request or that account. We do not sell this data.
05Cookies and sessions
The public marketing pages do not require a cookie. Signed-in Academy and client sessions use a host-only cookie so we can tell who is signed in and keep the session revocable. Course access cookies are path-scoped. We do not run a third-party advertising pixel on these pages.
06How long we keep it
Account and Client data follow the Terms: thirty days after termination or expiration, then deletion or anonymization of Client data, excluding generated reports you already received. Academy progress is erased when the account is withdrawn. Membership and list requests are kept so we can answer them and, if you ask, deleted.
07Who sees it
SPC staff on the onboarding desk and, for Academy, the owner of the site. Hosting is Cloudflare Pages and Cloudflare D1 for Academy accounts. Signup requests are routed to SPC's onboarding mailbox. We do not pass Client review text to a third-party model provider.
08Your choices
You may request a copy, a correction, or deletion of the personal data we hold on you by emailing [email protected]. Academy members can change name, password, and email, or withdraw, on the account page. Withdrawal anonymizes the account. Seat codes stay spent.
09Changes
For material changes we will email the address on the account, with at least thirty days' notice, matching the Terms.
10Contact
SPC Hospitality Consulting LLC
New York, New York