Fifteen years of hospitality research, turned into a working system for operators.
Ph.D. Hospitality · 80+ papers · 2,500+ citations · Since 2011
Dr. Park's research has stayed focused on one question: how do guest reviews map to pricing, service recovery, and future demand? That work now spans eighty peer-reviewed papers and twenty-five hundred citations across the hospitality literature.
SPC is the applied form of that research: hospitality-trained models, run on owned hardware, built to tell an operator not just what happened, but what to do next.
Across the core hospitality and tourism journals, since 2011.
Across hospitality, tourism, and consumer-behavior research.
Federal, state, and industry-supported research programs.
Revenue, satisfaction, service recovery, and applied AI in hospitality.
Park, J. Y., Heo, W. J., Lee, J. W., & Jung, S. Y. — International Journal of Contemporary Hospitality Management.
Park, J. Y., Okumus, B., Piao, Z., & Mistry, T. G. — Journal of Culinary Science & Technology.
Meira, J. V. S., Park, J. Y., Hight, S. K., Bufquin, D., & Back, R. M. — Cornell Hospitality Quarterly.
Park, J. Y., Hight, S. K., Bufquin, D., de Souza Meira, J. V., & Back, R. M. — International Journal of Hospitality Management, 97, 102992.
Park, J. Y., & Jang, S. — Journal of Travel Research, 57(1), 17–30.
Park, J. Y., & Jang, S. — Tourism Management, 35, 1–12.
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