Four layers turn guest language into priced action, on owned hardware, under written consent, with no outbound API call leaving the building.
SPC works only with first-party material a property chooses to provide. No scraping, no shared benchmark feed. Signed consent and a 48-hour onboarding window.
The model reads each review for sentiment, sub-aspect, and urgency, turning raw language into structured hospitality data. It is scored against text held out of development, and we publish no accuracy figure we cannot show you the working for.
SPC cross-references those signals against PMS patterns to estimate timing, booking impact, and revenue at stake, anchored to a per-hotel autoregressive baseline. The 14-day forward signal is anchored to that baseline and scored out of sample, and whatever it reports arrives with its interval attached.
It assembles the output into a readable briefing, each line shaped around action, timing, and commercial consequence. The morning report is written daily at seven. The dashboard is the working surface. The written brief is weekly: one PDF, written once for that week and kept. All three run on owned hardware.