SPC Analytics Strategic Predictive Consulting
The AI Advantage Course · Full curriculum

Start at zero. Finish able to get professional work out of these tools in minutes.

Entry requires nothing. No technical background, no coding, no prior use of any AI tool. The course does not assume you are technical: if you can use a smartphone and navigate a booking system, you have the technical ability you need.

The finish line is a person who gets a professional-grade result out of these tools with a few minutes of skilled effort, on more or less anything they attempt. Sixteen video chapters across four phases. Every chapter produces one asset you keep, built from your own business. The sixteen assets assemble into a single Data Storytelling Playbook. No essays. No exams.

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Video chapters 16 Narrated lessons, watch anywhere
Phases 4 Landscape · data · story · decisions
Prior experience needed 0 No coding, no technical background
End state 1 A complete playbook you keep
Phase I · Chapters 1 to 3

The new landscape: zero to skilled prompting.

You arrive knowing nothing and leave able to open the right tool for a job and write a prompt that comes back with your property in it, not a generic list that would fit any hotel anywhere. This is the phase that closes the gap between owning the tool and getting value from it.

Chapter 1 · You build AI Readiness Assessment The Opportunity: How AI Is Reshaping HRT Where AI is already changing hospitality, restaurants, and tourism, and why the gap is skill rather than budget.
Chapter 2 · You build AI Tool Matrix and Starter Kit The AI Landscape: Tools, Interfaces, and What They Actually Do Tell chat interfaces, command line tools, and coding environments apart, then pick the two or three tools worth your time.
Chapter 3 · You build Prompt Engineering Portfolio Hard Skills for Working with AI Write structured, context-rich prompts and run the Frame, Guide, Iterate, Evaluate workflow on any business question.
Try a piece of it now

Answer a bad review the way chapter 3 teaches it.

Open a free ChatGPT or Claude account, paste the prompt below, and under it paste the text of one real two-star review of your own business. Nothing to install. This is the chapter 3 strong prompt, unchanged.

Copy this prompt
Act as a guest relations manager for a 4-star boutique hotel. Write a response to this 2-star TripAdvisor review. Acknowledge the guest's specific complaints (noise and slow check-in), apologize sincerely without being defensive, explain what we are doing to address the issues, and invite the guest to contact us directly to discuss compensation. Keep the tone warm and professional. Under 150 words.
Reading what came back

1. Read it as the guest who wrote the review. Does it answer what that person actually complained about, or does it answer a generic complaint that happens to be nearby?

2. Strike every sentence that could sit under any bad review at any property. How much text is left, and is the remainder the part that matters?

3. It promises the guest something. Did you ever tell it what you are able to offer, or did it decide for you?

4. Would you publish this under your own name today? If not, name the one instruction you would add to the prompt, add it, and run it again.

This page shows no sample AI output anywhere, on purpose. The answer that teaches you anything is the one your own business produces, and a printed answer would turn the exercise back into reading.

Phase II · Chapters 4 to 6

Data foundations: your own numbers, put to work.

After this phase you know what data your business already holds, where each piece lives, and what it means in your sector's language. You can put that data in front of an AI tool and get an answer back with your numbers in it rather than an industry average.

Chapter 4 · You build Personal Data Audit and KPI Scorecard Your HRT Data Universe Map every system that already holds your data, and speak your sector's metrics fluently: RevPAR, food cost percentage, visitor yield.
Chapter 5 · You build AI Analysis Portfolio AI-Powered Data Analysis in Action Upload your own data for analysis, run sentiment analysis on customer reviews, and detect trends and seasonal patterns.
Chapter 6 · You build Customer Touchpoint Map The Human Element: Emotional Intelligence and Customer Touchpoints Map the emotional journey across touchpoints, segment guests by motivation rather than demographics, and handle emotional data ethically.
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Read a hundred of your reviews in one pass.

Collect recent reviews from your own listing, name your city where the prompt asks for it, and paste the reviews where it tells you to. This is the chapter 5 sentiment prompt, unchanged. Strip guest names before you paste anything into a public tool.

Copy this prompt
I will paste 100 guest reviews from my hotel in [city]. For each review, I need you to: 1) Assign a sentiment (Positive, Negative, or Neutral), 2) Extract the main topics mentioned (up to 3), 3) Identify any specific complaints or praise. Then summarize: What percentage of reviews are positive? What are the top three themes mentioned? What is the single most common complaint? What is the single most common praise? Format your response as a clear summary with percentages and quoted examples. [PASTE YOUR REVIEWS HERE] Note: Do not re-summarize each review - just provide the aggregate analysis.
Reading what came back

1. Pick ten reviews at random and label them yourself before you look at its labels. How many did you disagree on, and did the disagreements all lean the same way?

2. Find each quoted example in your own file, word for word. Anything you cannot find, the model wrote.

3. The percentages came out of a language model, not a spreadsheet. Do they sum correctly, and does the count match the number of reviews you actually pasted?

4. Take the single most common complaint. Is it something you could change this month, and what number would tell you six weeks from now whether the change worked?

Phase III · Chapters 7 to 10

Data storytelling: analysis that changes a decision.

Analysis nobody acts on is a hobby. After this phase you can carry one finding to an operations team, an owner, and an investor in three shapes, choose the chart that makes the point survive the room, and build a dashboard people open without being asked.

Chapter 7 · You build Three Data Narratives From Numbers to Narrative Turn a number into a narrative with the So What? framework, then tell one story three ways for three audiences.
Chapter 8 · You build Visual Portfolio Visual Intelligence Choose the right chart for the question, then use color, type, and layout so the point reads at a glance.
Chapter 9 · You build Operational Dashboard Prototype Operational Dashboards That Actually Get Used Design a dashboard a busy operator will actually open, set alert thresholds that surface problems early, and retire the ones that stop earning their place.
Chapter 10 · You build Voice of Guest Report The Guest Story Mine reviews at scale, map the guest journey with data overlays, and know where sentiment analysis gets it wrong.
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Tell one finding three ways.

Take any observation you already trust about your business, drop it into the first bracket, and run this. It is the chapter 7 three-audience generator, unchanged. The point is not the drafts. The point is what you notice when you set them beside each other.

Copy this prompt
I have a data insight from my business: [state your data observation and the insight you drew from it]. Please write the same insight three different ways: First, an OPERATIONS narrative (200 words max) that tells my operations team what specific actions to take this week, what metrics they should track daily, and what success looks like by week 4. Second, an EXECUTIVE narrative (250 words max) that explains why this insight matters strategically, how it connects to our broader business priorities, and what the expected business impact is. Third, an INVESTOR narrative (250 words max) that contextualizes this opportunity within our market, compares our performance to industry benchmarks, and quantifies the return on any capital investment required. Format each narrative as a separate section with clear headers.
Reading what came back

1. Set the three side by side. Wherever two of them say the same sentence, the adaptation did not happen and you are reading one draft in three fonts.

2. The investor version quantifies a return. Which assumption is that number resting on, and did you supply that assumption or did the model invent it?

3. The executive version claims a strategic connection. Is that your actual strategy, or a plausible strategy for a business like yours?

4. One of the three would change what a specific person does on Monday. Which one, which person, and what is the first thing they would do?

Phase IV · Chapters 11 to 16

Business decisions: the ones that carry money.

The last phase points everything you have built at pricing, pitching, competitive position, and marketing, then at the part most operators skip: getting a team to keep working this way after you stop pushing. It closes with the capstone, where the sixteen deliverables become one playbook.

Chapter 11 · You build Pricing Strategy Brief Data-Driven Pricing and Revenue Strategy Apply dynamic pricing, build demand forecasts that account for events outside your own history, and run menu engineering with real restaurant context.
Chapter 12 · You build Investor-Ready Pitch Deck Pitching with Data Build a pitch around the three to five points that actually persuade, and answer hard questions with evidence, including the data that cuts against you.
Chapter 13 · You build Competitive Intelligence Report Competitive Intelligence and Market Positioning Build a repeatable process for reading your competitive set from public data, and use AI as the research assistant that runs it.
Chapter 14 · You build AI Marketing Campaign AI-Generated Content and the New Marketing Generate marketing images that hold your brand, write image prompts that work, and stay inside the legal and ethical lines.
Chapter 15 · You build Data Culture 90-Day Plan Building a Data Culture in Your Organization Train staff at every level, set reporting rhythms that hold, avoid data overload, and measure whether the habit is taking.
Chapter 16 · You build Complete Data Storytelling Playbook Capstone: Your Data Storytelling Playbook Compile all sixteen deliverables into one living document, retake the chapter 1 readiness assessment, and read the distance you covered.
Try a piece of it now

Read your own competitive set.

Fill the brackets with your property, your market, and the five to seven places you actually lose bookings to. If you do not hold an STR report, paste the numbers you do have: your own occupancy, rate, and whatever you know about theirs. This is the chapter 13 competitive analysis prompt, unchanged.

Copy this prompt
I operate a [boutique / midscale / luxury] hotel in [market] with [number] rooms. My competitive set includes: [list 5-7 specific competitors]. I have access to my STR data for the past 12 months, and I can share: [paste your recent STR report showing your RevPAR, ADR, Occupancy vs. Comp Set]. I also know these competitor initiatives in the past 6 months: [list any public announcements, openings, repositionings]. Analyze: 1) Am I gaining or losing market share (use RevPAR Index), 2) Is my pricing power weakening or strengthening (use ADR vs. Comp Set), 3) What do competitor moves suggest about where the market is heading, 4) What single positioning change would best defend or grow my market position? Treat this like a competitive consultant report.
Reading what came back

1. It named a competitive set because you did. Is that list the one your guests actually shop against, or the one you have been using out of habit?

2. Trace the market share verdict back to the numbers you supplied. If the conclusion would flip on one number you were unsure of, you have found the number to go and confirm.

3. It read competitor moves as a signal about the market. What else could those same moves mean, and what would separate the two explanations?

4. It recommended one positioning change. What does that change cost, who has to agree to it, and what evidence would tell you within a quarter that it was the wrong call?

Founding cohort

Chapter one is free. The rest opens to the list first.

The founding cohort opens with the full Phase I release. Join the list for the launch date and founding pricing. Pricing is announced to the list before anywhere else.

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